Limited Warranty

Ride with Confidence

Every ORZEL eBike is backed by our 1-Year Limited Warranty against manufacturing defects in materials and workmanship.

If something isn't working the way it should, our Customer Support team is here to help.

Warranty Coverage

This Limited Warranty applies only to products purchased directly from www.orzelbike.com.

If you purchased your ORZEL eBike from an authorized dealer or third-party retailer, please contact the original seller regarding their warranty policy.

This warranty is valid only for the original purchaser and is non-transferable.

Warranty Period

Your warranty begins on the date your order is delivered.

Replacement parts supplied under warranty are covered for the remainder of the original warranty period.

What's Covered

Our Limited Warranty covers manufacturing defects in materials or workmanship that occur during normal personal use.

If a covered issue is confirmed, ORZEL may, at our discretion:

• Repair the defective component.

• Send replacement parts.

• Reimburse approved repair costs.

• Replace the product when necessary.

• Provide another appropriate solution based on the specific situation.

Every warranty request is reviewed individually to ensure the best possible resolution.

Battery Warranty

Your ORZEL battery is covered by a 1-Year Limited Warranty against manufacturing defects.

To help maximize battery life, please follow the battery care instructions included with your eBike.

The battery warranty does not cover damage caused by:

• Improper charging

• Using an incompatible charger

• Water damage

• Fire or excessive heat

• Physical impact

• Accidents

• Abuse or misuse

• Unauthorized repairs or modifications

• Improper storage

• Failure to maintain the battery during long-term storage

Please note that all lithium batteries naturally lose capacity over time. Normal battery aging is not considered a manufacturing defect.

Accessories Warranty

Accessories purchased directly from ORZEL—including helmets, locks, pumps, phone holders, and other accessories—are covered by a 6-Month Limited Warranty against manufacturing defects.

This warranty does not cover accidental damage, normal wear, misuse, or unauthorized modifications.

What's Not Covered

This warranty does not cover damage resulting from normal use or circumstances beyond manufacturing defects.

Examples include:

• Normal wear and tear

• Brake pads

• Tires and inner tubes

• Chains

• Cassettes

• Chainrings

• Pedals

• Grips

• Saddles

• Spokes

• Cables

• Cosmetic scratches or dents

• Paint fading

• Rust or corrosion caused by environmental exposure

• Routine maintenance and adjustments

The warranty also does not cover damage resulting from:

• Accidents or crashes

• Improper assembly

• Improper maintenance

• Failure to follow the User Manual

• Commercial or rental use

• Racing or stunt riding

• Extreme riding conditions

• Water damage

• Unauthorized modifications

• Installation of non-ORZEL parts

• Unauthorized repairs

• Theft

• Fire

• Flood

• Natural disasters

• Negligence or misuse

Products with altered, removed, or illegible serial numbers are not covered.

Free promotional gifts included with your order are not covered under this warranty.

Shipping Damage

If your eBike arrives damaged during shipping or is missing parts, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos of the bicycle

• Photos of the shipping carton

• Photos of the shipping label

• Videos (if applicable)

• A brief description of the issue

After reviewing your claim, we'll determine the most appropriate solution, which may include replacement parts, repair assistance, or product replacement.

How to Make a Warranty Claim

Getting warranty support is simple.

Step 1
Contact ORZEL Customer Support.

Step 2
Provide your order number, proof of purchase, photos or videos of the issue, and a brief description.

Step 3
Our technical team will review your claim.

Step 4
If your claim is approved, we'll provide the appropriate solution, such as replacement parts, repair assistance, approved repair reimbursement, or product replacement when necessary.

Please contact us before attempting any repairs.

Unauthorized repairs may void your warranty.

Replacement Parts

Warranty replacement parts may be new or factory-refurbished components that provide equivalent performance and reliability.

Replacement parts may differ slightly in appearance due to product updates but will maintain the intended functionality.

Rider Responsibility

Electric bicycles should always be operated safely and responsibly.

Always wear appropriate protective equipment, obey local traffic laws, and maintain your bicycle according to the User Manual.

Improper use of the bicycle may result in injury and may void warranty coverage.

Battery Care Tips

To help extend battery life:

• Charge the battery after each ride when needed.

• Recharge the battery at least once every three months during long-term storage.

• Store the battery in a cool, dry place.

• Avoid exposing the battery to extreme temperatures.

• Turn off the battery when the bicycle is not in use.

Proper battery care helps maximize both performance and service life.

Frequently Asked Questions

Is the battery covered?

Yes. The battery is covered by our 1-Year Limited Warranty against manufacturing defects.

Does normal battery aging count as a defect?

No. Like all lithium batteries, battery capacity gradually decreases with normal use and age. This is expected and is not covered under warranty.

Can I repair my bike myself?

Please contact ORZEL Customer Support before attempting any repairs. Unauthorized repairs may affect your warranty coverage.

Are accessories covered?

Yes. Accessories purchased directly from ORZEL include a 6-Month Limited Warranty against manufacturing defects.

Is accidental damage covered?

No. Damage caused by accidents, crashes, misuse, water exposure, or unauthorized modifications is not covered under this Limited Warranty.

Need Help?

Our Customer Support team is always happy to help with warranty questions or technical assistance.

Email: contact@orzelbike.com

Thank you for choosing ORZEL. We're committed to keeping you riding with confidence.